Upgrade from Deskzilla 3.0 or newer

1. Stop Deskzilla if it is running.
2. Back up your workspace.
3. Run the downloaded executable file. Select the same installation directory to overwrite the older version.
4. After launching the new version for the first time, wait until background synchronization finishes.

Upgrade from Deskzilla 1.x-2.x

Please read carefully! Because of the new local database format, Deskzilla 3.0 will not see any of your uncommitted local changes when it starts. These include new and changed bugs that you haven't uploaded, and unpublished Time Tracker data. So, before you install the new version, please take care of your Outbox!

Migrating Local Tags

On the first launch Deskzilla 3.0 will migrate your local tags from the old database. Don't worry about your tags being empty at first, Deskzilla will restore them in a few minutes.

Should anything go wrong, you can always migrate your tags manually by exporting them to a file and then importing back:

• On Windows and Linux you'll find the standalone Tag Exporter tool in the etc\tagexporter folder of your Deskzilla 3.0 installation.
• On Mac OS X, please right-click the Deskzilla application and click Show Package Contents. You should see the Tag Exporter tool in the Finder window that opens.
• Launch the Tag Exporter and follow instructions.
• In Deskzilla 3.0 use Tools | Import Tags... to import the file created by Tag Exporter.

Upgrade Procedure

Though longer than usual, we've tried to keep it simple:

1. Upload all your local changes, publish and upload Time Tracker data.
2. As we always ask, back up your workspace.
3. You can install Deskzilla 3.0 over the older version.
4. The old local database will be left intact, so you can safely return to your older version at any time.
5. On the first start Deskzilla will pick up your connections and queries, and re-initialize them; please wait until background synchronization finishes.
6. The new local database will be empty at first, you'll need to re-download the bugs from Bugzilla by running your queries. To save your time, run the most generic ones first.

Upgrade from Deskzilla Lite to Deskzilla Pro

Follow the usual upgrade steps. Make sure you have a license key ready.