ALM Works is dedicated to providing consistent and responsible support to all our customers. We'll make our best effort to respond to your request within 1 business day.
You can request support through one of the following channels:
We currently do not provide phone support.
We also invite you to browse product documentation.
We recommend posting support requests to our JIRA Service Desk. In addition to keeping the history of support requests for future analysis, our Service Desk also offers you to specify urgency level for your request, allowing us to prioritize and address critical issues first.
Business hours: 9am—9pm CET, Monday through Friday.
Our support team is based in St. Petersburg, Russia and in Boston, Massachusetts.
We may be off hours during weekends and Russian public holidays. (But we try to keep an eye on incoming requests and answer urgent messages during off hours as well.)
Support for our products includes:
Support for our products does not include:
Currently, we don't have premium support package as a regular offer. However, if you are interested in additional support coverage or extra services, please let us know at firstname.lastname@example.org.