We're releasing Deskzilla 2.0.1 patch today, with several bugs fixed since the last release.

One serious issue that appeared was that custom fields were not properly synchronized when working with Bugzilla 3.0. This could have led to conflicts on upload or the user being unable to edit custom fields. This problem with Deskzilla 2.0 may happen only if you have Bugzilla versions 3.0.x or 3.1.x, so if you do, upgrade to Deskzilla 2.0.1 is strongly advised.

We have also improved the application's behavior in case you upgrade but your maintenance subscription has already expired. In that case, the application offers to switch to evaluation mode, which allows you to work with the application for 30 days or until you get a license key with renewed maintenance.

To upgrade from a previous version:

1. Make sure you have an active maintenance subscription.
2. Backup your workspace.
3. Install the new version over the old one and start Deskzilla.
4. Perform full synchronization using File | Synchronize.

Big thanks to everyone who sent us feedback and error reports!

Igor Sereda
ALM Works Team

Links:

• Download Deskzilla
• Change log
• Discussion forum